7 ways to stop CEOs from boring the audience
By Bill Sweetland williams@ragan.com
How to bring out your executive’s human side What’s the problem with intelligent, personable CEOs who make terrible speeches? They suffer from “Al Gore Syndrome,” said freelance speechwriter Jeffrey Porro. “Talk to any reporter who covered Al Gore in the presidential campaign of 2000,” said Porro. “They’ll tell you that in small private groups, Gore was relaxed, witty, brilliant. But as a public speaker, Gore was a disaster: stiff, awkward, uncomfortable—and uninspiring.” Put an executive in front of a bank of cameras or a congressional hearing, Porro said, and suddenly the engaging guy his speechwriter knows turns into a nervous robot—“Al Gore 2000.”
What to do? Sometimes you must bow to the inevitable and bring in a speech trainer. But before you do that, Porro said, try these tactics to loosen up and humanize your executive:
1. Make the speech you’re working on personal. Find something that he or she cares about—something from their background they liked—and get them to talk about that. Their passion will instantly connect them to their audience.
2. Use stories, not statistics. “This is always one of the tough ones for me, especially with a new client. Why? Because executives love statistics; they live and breathe them,” Porro said.” Convey their points by telling stories—ironic, dramatic or humorous anecdotes grounded in everyday reality.
3. Find your theme, and stick to it. This is good advice for all kinds of writing, said Porro. In print, you can return to a theme in many ways, often by using headlines and subheads that repeat your central idea. But a speech requires a different technique. It’s important to remind listeners that what they heard at minute 12 ties back to the theme mentioned at the speech’s start.
4. Repeat yourself. This, Porro admitted, was a hard lesson for him to learn. He wrote op-eds for a living before he became a speechwriter. “I was always telling myself to cut, cut, cut—don’t repeat yourself.” But in a speech, Porro pointed out, the human ear likes repetition if it’s done well. Ronald Reagan was a master of rhythmic repetition, and showed this mastery in his speeches in the mid-l980s at Normandy and at World War II sites in Germany, Porro said.
5. Conflict can be a good thing. None of us likes conflict in our lives. But in a speech, conflict brings life and interest. Pit two ideas, two forces against each other for instant liveliness in your speech.
6. Use humor—but use it cautiously. Research your audience and know your speaker inside and out to see if he or she will be comfortable with humor. Use self-deprecating humor. It’s the safest kind. Self-deprecation immediately connects the speaker with the audience.
7. Remember the kryptonite factor. Someone once said: Superman without kryptonite (his one dangerous weakness) is boring. One of the best speeches Porro ever heard was by a senior PR executive who admitted tremendous mistakes she’d made with a client. Be very sure your CEO feels OK about revealing weaknesses or mistakes. It’s best to develop a long-term relationship with your CEO before you counsel doing this. “You don’t want to lead off a new relationship with an executive client by suggesting this,” Porro said.